Job Details
CUSTOMER SERVICE REPRESENTATIVE
Posted: 03/28/2017
Position: Full Time
About This Job:
Multi-tasking may be a challenge for some, but if it's your kind of challenge, this role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you'll be a problem-solver, salesperson, device technician, billing expert and more-all while being positive and professional. And you'll also be a hero when you solve our customer's challenges.
Roles & Responsibilities:
Responsibility
- Actively listen to each customer with patience and courtesy.
- Use your troubleshooting and problem-solving skills to come up with solutions.
- Use your great communication skills to resolve customer's device, billing and service concerns.
- Excite customers about how new solutions can positively impact their lives.
- Build customer relationships-earn their loyalty and trust by being polite and helpful.
Requirements & Qualifications:
Qualifications
Must have:
- At least a two-year degree or one year of relevant experience.
- Flexible schedule availability to work evenings and weekends.
Better yet, you'll also have:
- Customer service experience, of course, and if you've handled billing and equipment questions, that's a big plus.
- Experience solving customers' problems in a call center environment.You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.
Skills Required:
Customer Service
Customer Support
Email Support
Order Processing